Due to the custom nature and personal use of our products, we do not accept returns. If you are not 100% satisfied with your order, please contact us at info@qilaritysoaps.com so we can make it right. Customers may contact us about any order delivered within the past 30 days, and we will work with you on a resolution regarding the issue with your order in no more than 14 business days of your initial email to us.